Monday, June 3, 2013

Switching from Comcast to AT&T uVerse cost me $5000

Not exactly the tag line you'd expect to see from customer switching from Comcast to AT&T would write? Well, in my case this is true. When AT&T was installing our Internet service the tech broke a water pipe in our attic. This caused water to enter our Master bedroom and bathroom. We had damage to our carpet and mattress, sheetrock, insulation, and some other things. We had to pay a water remediation company to dry out our rooms and attic. We had to purchase a new mattress. However, our carpet, sheetrock and insulation have yet to be replaced. AT&T is considered to be a self insured entity, Sedgwick Insurance. The main reason for the delay of putting our rooms back to where they should be is that AT&T's offer to make us whole was quite short of what we need. They claim their offer is fair and we disagree and have documentation that backs up our position. So far, Sedgwick has been completely unwilling to consider budging. Their attitude is as if we are asking for too much and we should just be happy with what we got. From where I stand, AT&T entered our house and damaged significant parts of it and we should be made whole again. I've spent about an hour on the phone with AT&T Customer service today trying to see if I can get a reasonable person on that side to assist with this issue. More on this as it progresses.


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