Tuesday, April 1, 2014

Sol Republic does customer service right!

My recent experience with Sol Republic was awesome. I had purchased a pair of their headphones with my Moto X in December. In March the headphones stopped working properly. I went through Sol Republic's warranty claim process on their website, expecting a long drawn out experience. Instead I received a response to my request within 24 hours. After providing a bit of additional information I had confirmation a replacement set of headphones would be mailed out and arrive within the week. A couple of days later I received a call from Sol Republic Customer Service. I was informed that the specific color headphones I was supposed to be sent was not in stock and would cause a 6 week delay. I really didn't care if I received a different color headphone. The customer service agent asked me what other colors I liked and I replied "I like black or blue, so surprise me with whatever you have in stock." She replied that both colors were in stock and she would get a replacement out asap. I received the replacement yesterday and she actually sent me both blue AND black headphones. Good on you Sol Republic. You made this guy really happy and I will be a solid customer and advocate for your products.

-b

Thursday, July 18, 2013

Return to sender

Howdy, you received this reply because you were trying to send an email to a friend or family member or some other person who is not me. Your e-mail came to be because Gmail doesn't care about periods in e-mail addresses. So if you tried to send b.brooks@gmail.com or some combination thereof an e-mail I still recieved the e-mail. For more details please check out Sarah Perez of TechCrunch has a great article on the subject.  I've made this blog post because I have had bbrooks@gmail.com since gmail was in beta and over the intervening years the amount of email I get for Barry / Bertram / Bob / has been steadily increasing. I've tried simply telling the senders about this and have seen little to no improvement in their e-mail habits.  I made this post to explain the situation more completely. If you could do me a favor and send this post to your intended receipient, hopefully we all can get this worked out and get our emails where they belong. Thanks!

Oh and since I like bacon here is a picture of some.

-b

Wednesday, July 17, 2013

AT&T loves ripping people off

I couldn't resist posting this. AT&T had to be brutally pummeled (digitally of course) to pay us the proper amount to repair the damage to our house. You can read about that "awesomeness" here. The thesis here is that AT&T doesn't give a crap about their customers. If anything they have contempt for them and think they are stupid people who can't do math. Read this post by The Verge's Nilay Patel goes into detail about AT&T's totally ridiculous new "plan" to allow customers to upgrade their phones once a year. Give it a read and make sure AT&T knows how much this sucks.

Sunday, June 9, 2013

Sedgwick Sucks

I'm starting a compilation of complaints about Sedgewick CMS, the company that handles AT&T's insurance claims. Beyond their lowball offer to compensate us for damaged done by AT&T to our home and lack of any procedures for negotiating the offer, they have been pretty terrible at the customer service. I want to boost their general awfulness higher in the google rankings so others know what a terrible company they are. Who knows, maybe we can enact some change within their company or even have AT&T fire them and make them feel the financial pain a bit.

One Start Yelp Review

This review is for Sedgwick CMS as a whole entity, although I dealt with the Chicago office, they provide disability benefits for corporations, so essentially they are everywhere. I can see Michael Moore film one of his infamous documentaries on Sedgewick CMS, in how they work their hardest to deny individuals their short term disability benefits (me). 

I had a simple ankle surgery that per my orthopedist and the state of California deemed me temporarily disabled, however Sedgewick CMS did not pay my salary (my benefits) until 4 months later, which they partially, only did after I had to contact them over 20 times. They also claimed they did not receive my medical records and denied my claim but interestingly,  told me this over 2 months later. They harangued me with numerous phone calls about providing medical records. The last straw was today, when I was told that my case manager had no information on my returning to work part time and that my case may be subject to review, even though I informed them over 20 times of this, throughout the past 4 months, and that I was told by my company that they have "transcripts" of each conversation to prove this. Hey guys, btw, I gave no consent for you to transcribe what I said. 

Basically, they treated me unprofessionally and unfairly. I can only imagine the hardship for people who have major disabilities, are financially insolvent, or are not as pesky as I had to be. This is what is wrong with the world today, greed and no conscience. 

So in addition to being disabled, you will also become marginalized and poor from Sedgewick CMS.


Sedgewick denies AT&T employees benefits

Sedgwick CMS sucks!!! I work for at&t and I am on medical leave because of severe depression and other emotional problems. Dealing with Sedgwick CMS is like dealing with NORTH KOREA!!! I think they should all be gathered up like the foul beasts that they are, caged up and sent to GITMO PRISON CAMP!!! Their customer service agents that initially answer the phone tell you one story, you speak to a "case manager" with a mannerism that must have been taught to them by mimicking Adolf Hitler, and they tell you a completely different story and treat you like trash. I have requested to speak to a supervisor who must have been trained in psychological warfare and they, with a forked-tongue, will lie to you and send your case back to first person who treated you like trash! That is the furthest I have gotten but I suggest to anyone and everyone that is dealing with them to get an attorney if they have not already done so.




I had my appliances insured through American Home Shield. My wash machine was making a loud noise and I called American home Shield. They sent a Sears tech out and he stopped the noise but when he left I put a load of clothing in the washer. I turned the wash machine on and left the laundry room and returned a few minutes later to find the kitchen flooded with water. The water ruined my kitchen floor and went down into the basement and ruined my ceiling tiles. I called Sears back and they came out the next day. The tech guy claim that he could not find where the water was coming from. I believed that he did not put the water hose back down in the drain and when he came back the next day he realized it and put it in the drain and pushed the wash machine back up against the wall. He told me that his insurance was with sedgwick CMS. I called Sedgwick many many times and left messages after messages. They never would returned any calls. Finally, I got to speak with someone who asked for pictures and 2 estimates. I sent both and again they would not return any calls . Finally I was able to get a supervisor that was very rude and said that she was not going to pay. I contacted American Home Shield and Sears and both said that Sedgwick CMS should pay.

Monday, June 3, 2013

AT&T CEO doesn't care about his customers.

How can you be this high up in a company and not have tougher skin than this guy? Seriously, a customer has two questions and is threatened with a cease and desist letter? Lame.

http://www.engadget.com/2010/06/02/atandt-warns-customer-that-emailing-the-ceo-will-result-in-a-cease/


Switching from Comcast to AT&T uVerse cost me $5000

Not exactly the tag line you'd expect to see from customer switching from Comcast to AT&T would write? Well, in my case this is true. When AT&T was installing our Internet service the tech broke a water pipe in our attic. This caused water to enter our Master bedroom and bathroom. We had damage to our carpet and mattress, sheetrock, insulation, and some other things. We had to pay a water remediation company to dry out our rooms and attic. We had to purchase a new mattress. However, our carpet, sheetrock and insulation have yet to be replaced. AT&T is considered to be a self insured entity, Sedgwick Insurance. The main reason for the delay of putting our rooms back to where they should be is that AT&T's offer to make us whole was quite short of what we need. They claim their offer is fair and we disagree and have documentation that backs up our position. So far, Sedgwick has been completely unwilling to consider budging. Their attitude is as if we are asking for too much and we should just be happy with what we got. From where I stand, AT&T entered our house and damaged significant parts of it and we should be made whole again. I've spent about an hour on the phone with AT&T Customer service today trying to see if I can get a reasonable person on that side to assist with this issue. More on this as it progresses.


Sunday, May 19, 2013

The stupidity of local retailers or Why Amazon is my store of choice.

A short rant about local retailers. Today I went to Autozone to pickup a new cabin air filter for my car. I had to search through a 4 inch book to find the product number for the part that I needed and then search through an unorganized shelf to only find that the part I needed wasn't on the shelf. After about five minutes of waiting for assistance someone was able to pull the part from the back. While I was waiting on the employees to assist I pulled up the exact same part on Amazon and found it's price of $14.03 with tax, free shipping. When Autozone rang up the part it was just shy of $20.00 with tax. I asked if they would price match with Amazon. I figured I had a shot at this since Amazon was forced to start collecting sales tax to make a more level playing field with local retailers. The manager had to be called over to do the price match and once he learned I was getting the price from Amazon informed me that they do not price match with online stores. I thanked them for their time and promptly left the store.

Seriously local retailers, if you argued that amazon was kicking your ass because of sales tax they weren't collected I think it's a bit in bad taste to not price match with them. You wanted a level playing field, now act like it. They have better pricing than you on some items. If you want me to go through the inconvenience of coming to your store, searching through unorganized messes, wait for assistance then you better start price matching too. I would have taken a slight discount on the item, but since I don't need the part right away, I'd rather just save the $6 and have it shipped to my house for free with I use my time to do other things.

/rant